How To Customize the Chat Widget

Chattrik allows you to fully customize your chat widget to match your brand and create a seamless experience for your website visitors. From colors and positioning to agent display options, you can easily make the widget your own. Follow the steps below to customize your chat widget.

Table of Contents
Try Chattrik for FREE

Customizing your Chattrik Chat Widget ensures that it blends seamlessly with your brand identity and enhances the visitor experience. From changing the theme color and widget position to customizing chat badges, concierge details, and message styles, Chattrik gives you full control. By tailoring the widget to match your business needs, you create a more engaging and professional look for your website while keeping communication clear and user-friendly.

Step 1: Log in to Your Dashboard
  • Log in to your Chattrik dashboard.
  • Navigate to Settings and select Widget from the menu.
Step 2: Enter Your Credentials
  • Go to the Appearance page.
  • Adjust the chat window settings, such as:
    • Title
    • Theme color
    • Widget position
Step 3: Customize the Chat Badge
  • Scroll down to the Chat Badge section.
  • Here, you can adjust:
    • Badge appearance
    • Background color
Step 4: Configure Concierge Settings
  • In the Concierge section, you can personalize:
    • Display title
    • Byline text
    • Avatar image
Step 5: Adjust Message Style
  • From the Message Style section, decide whether to display the agent avatar on the chat screen.
Step 6: Save Your Changes
  • After making all customizations, click Save Changes to apply them.
  • Your widget will now reflect the updated appearance on your website.
Related articles

How To Install Chat Widget?

How to Configure Blocked Countries in Widget Security?

How to manage file sharing?

How to set operating hours?

How to Configure Allowed Domains in Widget Security?

How To Do Widget Settings?

Frequently Asked Questions

Have questions? We’ve got answers. Here are the most common things people ask about Chattrik.

Yes, you can select any theme color to align the chat widget with your brand’s look and feel.

A chat badge is the clickable icon that opens your chat window, and you can customize its appearance and background color.

Yes, through the Concierge section, you can upload an avatar and add titles or bylines for personalization.

Yes, once you click Save Changes, the widget updates instantly across your site.

Yes, under Message Style, you can choose whether to show or hide agent avatars during conversations.