Table of Contents
Chattrik’s Analytics feature provides a complete overview of customer interactions and agent performance. With easy-to-use Chat Reports and Agent Reports, you can measure efficiency, response times, and satisfaction ratings. Reports can be filtered daily, weekly, or monthly, and exported for deeper insights. Whether you want to track overall customer support performance or focus on individual agents, Chattrik makes analytics simple, organized, and effective for improving decision-making and optimizing team productivity.
Step 1: Log in to Your Dashboard
- Log in to your Chattrik dashboard.
- Navigate to Analytics from the menu.
Step 2: Explore Chat & Agent Reports
- Inside Analytics, you’ll find two main sections:
- Chat Reports – provides insights into chat performance.
- Agent Reports – shows individual and team performance metrics.
- Chat Reports – provides insights into chat performance.
- Agent Reports – shows individual and team performance metrics.
Step 3: Explore Chat Reports
- View chats from the past 24 hours to 30 days.
- Filter results by daily, weekly, or monthly views.
- Download reports in CSV format for offline analysis.
- Check total, served, and missed chats, as well as satisfaction scores, response times, and chat durations.
Step 4: Explore Agent Reports
- Monitor both team performance and individual agent contributions.
- Scroll for detailed activity breakdowns such as number of chats handled, average response times, and feedback scores.
- Identify top performers and highlight areas needing improvement.
