Turn Every Conversation Into an Insight

Chattrik’s Chat Rating feature helps you understand satisfaction, improve service quality, and make smarter business decisions with real, actionable feedback.

What Is Chat Rating?

Chat Rating is a simple, built-in feedback tool that allows customers to rate their chat experience the moment a conversation ends. With one click, you capture customer satisfaction, agent performance, and real sentiment—without disturbing their flow. This micro-interaction becomes a powerful source of insights for your support team.

Engaging, Easy-to-Use Rating Widget

An intuitive, lightweight rating widget appears instantly after each conversation ends, making it effortless for customers to leave quick feedback using a thumbs up, thumbs down, or star rating depending on your setup, ensuring valuable insights are captured smoothly.

  • No extra steps.
  • No long forms.
  • Just instant, honest feedback.

Multiple Ways to Collect Ratings

Chattrik ensures you never miss a chance to measure satisfaction.

End-of-Chat Rating Pop-Up

Automatically appears when the chat ends.

Agent-Triggered Rating Prompt

Agents can request customer ratings anytime during ongoing chats.

Automatic Rating Emails

If a customer leaves after filling the pre-chat form, Chattrik sends an automated feedback email.

Track Customer Satisfaction in Real Time

Monitor overall chat satisfaction across your entire support environment.

You can instantly see:

Shows the overall customer satisfaction based on all collected ratings.

Displays how customer ratings change over days and weeks.

Compares the number of positive and negative customer feedbacks.

Highlights topics receiving highest and lowest customer ratings consistently.

Start collecting customer ratings with Chattrik today and transform feedback into smart decisions and happier customers.

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Measure Agent Performance with Precision

Every rating is tied to the agent who handled the chat. Track individual performance metrics:

  • Agent-wise satisfaction score
  • Number of rated conversations
  • Consistency over time
  • Common feedback themes

Perfect for boosting team efficiency by setting clear KPIs, tracking progress, motivating employees, and recognizing top performers with meaningful rewards that drive continuous improvement.

Improve Training & Business With Feedback

Real customer feedback strengthens training quality and drives smarter business improvements.

Improve Training With Real Customer Feedback

Feedback isn’t just a number—it’s a story. Use the comments and ratings to refine your support approach.

This helps you:
  • Identify skill gaps quickly
  • Build tailored training programs
  • Coach agents on tone, clarity, and response time
  • Improve speed and quality of resolutions

Turn Feedback Into Business Improvements

Beyond agent performance, chat ratings reveal trends in customer expectations, product issues, and service quality.

Use them to:
  • Spot recurring customer pain points
  • Improve your product or service based on real insights
  • Enhance customer experience with data-driven decisions
  • Close the loop with customers and build trust

Capture real customer feedback with Chattrik and improve service quality—raising satisfaction by 30% or more.

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Why Chat Ratings Matter for Your Business

Gain real-time insights into who’s browsing, understand their behavior and intent, tailor engagement with precision, boost conversions through timely actions, and make data-driven decisions that strengthen overall customer experience.

What Our Clients Say

Chat Rating gives teams actionable insights that enhance service quality, elevate agent performance, and deliver measurable growth in customer satisfaction metrics.

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Noah Bradley

Customer Support Manager

Our satisfaction score increased by 35% after consistently reviewing chat rating feedback.

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Henry Collins

Service Excellence Manager

Chat rating insights reduced escalations by 33% across all customer touchpoints.

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Josephine

Operations Analyst

We saw a 28% drop in negative ratings after data-driven coaching sessions.

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Perry Walsh

QA & Training Lead

Rating trends helped us reduce recurring service issues by 42% in one quarter.

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Lucas Ford

CX Director

Agent performance improved 31% after integrating weekly rating audits.

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Explore premium chat features, boost support efficiency, and secure your conversations.

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